Anti-Fraud Policy

This Anti-Fraud Policy explains how Bitfortune prevents, detects, and responds to fraud, bonus abuse, payment misuse, and other unfair or unlawful activity across its casino and sportsbook services. This Policy applies to all users, devices, payment methods, and transactions. By creating an account, using the services, or placing wagers, you confirm that you have read and accepted this Policy together with the General Terms & Conditions, Sports Rules, AML Policy, and Privacy and Cookies Policy.

Purpose and Commitment

Bitfortune is committed to maintaining a secure, fair, and compliant environment for all players. A risk-based approach is applied to protect users, the platform, and partners from financial crime, account misuse, and manipulation of games, betting markets, or promotions.

What We Consider Fraud or Abuse

Fraud or abuse includes conduct intended to gain an unfair advantage or misuse the services. This may involve unauthorized payment methods, creation of multiple accounts, manipulation of promotions or wagering requirements, collusion with other users, use of automated tools, exploitation of system errors, chargeback abuse, or submission of false or misleading information during verification.

Account Integrity

Each Bitfortune account is personal and non-transferable. Only one account per individual may be permitted. Where there is reasonable suspicion of coordinated or abusive behavior, restrictions may also apply at the household, IP address, device, or shared environment level. Linked accounts identified as part of an unfair advantage strategy may be restricted, merged, or closed, and balances adjusted in accordance with the Terms.

Bonus Abuse and Promotional Fairness

Bonuses and promotions are offered for genuine entertainment play. If activity indicates exploitation, including low-risk betting patterns, irregular wagering structures, or coordinated behavior designed primarily to convert bonus value into withdrawable funds, Bitfortune may cancel the bonus, restrict access to future promotions, and adjust winnings related to the offer.

Payment Security and Chargebacks

Bitfortune may conduct checks to confirm that deposits and withdrawals are made using payment methods or wallets you are authorized to use. In cases of chargebacks or payment reversals, withdrawals may be suspended, account access restricted, or funds recovered where permitted. Abuse of the chargeback process may result in account closure and cancellation of associated bonuses or winnings.

Verification and Data Checks

To protect the platform, Bitfortune may request verification of identity, age, address, and payment ownership at any time, including prior to withdrawals. Additional information may be required to clarify transaction patterns or confirm account control. Failure to complete verification may result in restrictions or processing delays.

Monitoring and Investigation

Account activity and transactions may be monitored to identify unusual or suspicious behavior. This may include analysis of deposit and withdrawal activity, wagering patterns, device and session data, and promotion usage. During an investigation, certain account functions may be temporarily limited. Where required by law, suspicious activity may be reported to competent authorities.

Errors, Exploits, and Palpable Mistakes

If a bet, game round, or market outcome is affected by a clear technical error, system malfunction, or obvious pricing mistake, Bitfortune reserves the right to void the affected activity, correct settlement, or adjust balances to reflect a fair and intended outcome.

User Responsibilities

Users are responsible for providing accurate and up-to-date account information, using only authorized payment methods or wallets, avoiding any attempt to manipulate games, markets, or promotions, keeping login credentials and devices secure, and notifying support promptly if unauthorized access is suspected.

Consequences of Fraud

Where fraud or prohibited conduct is reasonably suspected, Bitfortune may take action in line with applicable law and the Terms. This may include cancelling bonuses, voiding bets or winnings, restricting deposits or withdrawals, suspending or closing accounts, requesting additional verification, recovering funds where appropriate, or reporting the matter to relevant authorities.

Policy Updates

This Policy may be updated to reflect operational, security, or regulatory changes. The version published within the services applies from the date of publication.