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KYC Policy

This Know Your Customer (KYC) Policy explains how Bitfortune verifies player identity to protect users, prevent fraud, and comply with applicable legal and regulatory requirements. This Policy applies to all casino and sportsbook services and forms part of Bitfortune’s compliance framework together with the General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.

Why KYC Is Required

KYC helps ensure the Bitfortune platform is used lawfully and fairly. Verification supports age checks, protects accounts from misuse, reduces payment fraud, and helps prevent money laundering and other prohibited activity. These controls also support a safer environment for all players.

Who Must Complete Verification

Verification may be required for any user. Bitfortune may request KYC during registration, as part of an account review, prior to processing withdrawals, or when risk and security triggers are identified. Verification may be requested even if the account has been active for an extended period.

What We May Request

Depending on jurisdiction and account activity, Bitfortune may request information or documentation to confirm identity and legal age, address or place of residence, ownership and lawful use of the payment method or cryptocurrency wallet where applicable, and account access and control. Document requirements and verification steps can vary based on local rules and internal risk assessment.

When Additional Checks May Apply

Additional information may be required in certain cases, including when activity patterns are unusual, transaction sizes change significantly, or compliance requirements demand enhanced review. Where appropriate, Bitfortune may also request clarification regarding the source of funds.

How Verification Works

When verification is requested, you will be asked to submit the required details through the services or via official support channels. Bitfortune may use trusted verification and fraud-prevention providers to confirm authenticity and consistency. To protect the account and the platform, certain features may be temporarily limited while checks are in progress.

Account Restrictions and Outcomes

If KYC is not completed within a reasonable timeframe, or if the information provided is false, incomplete, or inconsistent, Bitfortune may restrict deposits, wagering, bonus access, or withdrawals. Where fraud or prohibited activity is suspected, the account may be suspended or closed in line with the Terms and applicable law.

Data Protection

Verification data is handled in accordance with the Privacy and Cookies Policy. Information is processed for identity checks, security, and compliance purposes, protected with appropriate safeguards, and retained only for the period required by law or regulatory obligations.

Your Responsibilities

You must provide accurate information and keep account details up to date. You must use only payment methods or wallets you own or are authorized to use, and you must not attempt to bypass or undermine verification requirements.

Policy Updates

This KYC Policy may be updated to reflect changes in legal requirements, security standards, or operational procedures. The current version published within the services applies from the date of publication.

BitFortune Group Ltd, registration number 000048586, is registered at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize (the “Company”). The Company operates under a license issued in the State of Anjouan pursuant to the Computer Gaming Licensing Act 007 of 2005.

The RGA and GT&C include essential terms, conditions, and limitations designed to protect both users and third parties. Before participating in any games, users must carefully review the RGA and GT&C and monitor them periodically for updates. By accessing the platform, creating an account, or using the gaming services, you confirm that you have read, understood, and agreed to be legally bound by the RGA and GT&C.

The official and legally binding version of the RGA and GT&C is published in English and prevails over any translated versions. Any amendments or updates will replace prior versions and will take effect two weeks after publication on the website. Users are responsible for reviewing the terms regularly. Continued use of the services after updated terms become effective constitutes acceptance of those changes. Existing users may discontinue use of the products and services before the effective date of the updates if they do not agree with the revised terms.

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