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Privacy and Cookies Policy

This Privacy and Cookies Policy explains how Bitfortune collects, uses, stores, and protects personal data when you use its casino or sportsbook services. It also describes how cookies and similar technologies are used. By using the services, you confirm that you have read and understood this Policy.

Who We Are

Bitfortune operates the services and acts as the data controller for personal data processed in connection with the platform. Where required, corporate and licensing details are provided within the services. If you have questions about this Policy or the handling of personal data, you can contact customer support through the official channels.

What Data We Collect

Bitfortune collects personal data provided directly by users and data generated through use of the services. This may include account registration details, contact information, date of birth, verification documents, payment-related information, device and technical data, and records of activity on the platform. Where cryptocurrency payments are supported, wallet-related information may be processed to complete transactions and meet compliance requirements.

Why We Process Your Data

Personal data is processed to operate and maintain the services, create and manage accounts, process deposits and withdrawals, and support fair and secure gameplay. Data is also used to prevent fraud, meet legal and regulatory obligations, support responsible gaming features, respond to user requests, and improve performance and user experience.

Where you have provided consent, Bitfortune may also use your details to send service updates, promotions, and marketing communications. You can withdraw consent or adjust communication preferences at any time.

Where required under data protection laws, Bitfortune processes personal data using one or more legal grounds. These may include performance of a contract when you create and use an account, compliance with legal obligations such as identity verification and anti-money laundering requirements, legitimate interests in protecting the platform and improving services, and consent for certain cookies or marketing communications.

Verification and Compliance

To meet age checks, identity verification, and anti-money laundering requirements, Bitfortune may request documentation and perform verification procedures. Ownership of payment methods or crypto wallets may also be verified where applicable. If requested information is not provided, certain account functions may be restricted, withdrawals delayed, or the account deactivated in accordance with applicable law.

How Long We Keep Your Data

Personal data is retained only for as long as necessary to provide the services, comply with legal and regulatory requirements, resolve disputes, and enforce applicable terms. Retention periods depend on the data category and relevant legal obligations.

Sharing Your Data

Personal data may be shared with trusted third-party service providers that support Bitfortune operations. This may include payment processors, identity verification providers, fraud-prevention partners, analytics and IT service providers, and customer support systems. These providers process data under Bitfortune instructions and with appropriate safeguards.

Information may also be disclosed where required by law or in response to lawful requests from competent authorities.

International Data Transfers

Personal data may be processed in countries outside your country of residence. Where international transfers occur, Bitfortune applies appropriate safeguards consistent with applicable data protection laws.

Security of Your Data

Bitfortune uses technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. No online system can be guaranteed completely secure. You are responsible for keeping login credentials confidential and using secure devices and networks.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also have the right to object to certain processing, request data portability, or withdraw consent where processing is based on consent. Requests can be submitted through customer support, and identity verification may be required before a request is completed.

Cookies and Similar Technologies

Cookies are small text files stored on your device that help services function correctly and improve user experience. Bitfortune may use cookies and similar technologies to enable core functionality, remember preferences, enhance security, analyze traffic, and personalize content.

Some cookies are strictly necessary for operation. Others, including analytics or marketing cookies, are used only where permitted by your settings and applicable law. Cookie preferences can be managed through browser controls and, where available, through on-site settings.

Third-Party Content and Tools

Bitfortune may use third-party tools to support analytics, security checks, or payment processing. These providers may process personal data under their own obligations and in accordance with Bitfortune instructions.

Changes to This Policy

This Policy may be updated to reflect legal, technical, or operational changes. Any updated version will be published and applies from the date of publication.

BitFortune Group Ltd, registration number 000048586, is registered at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize (the “Company”). The Company operates under a license issued in the State of Anjouan pursuant to the Computer Gaming Licensing Act 007 of 2005.

The RGA and GT&C include essential terms, conditions, and limitations designed to protect both users and third parties. Before participating in any games, users must carefully review the RGA and GT&C and monitor them periodically for updates. By accessing the platform, creating an account, or using the gaming services, you confirm that you have read, understood, and agreed to be legally bound by the RGA and GT&C.

The official and legally binding version of the RGA and GT&C is published in English and prevails over any translated versions. Any amendments or updates will replace prior versions and will take effect two weeks after publication on the website. Users are responsible for reviewing the terms regularly. Continued use of the services after updated terms become effective constitutes acceptance of those changes. Existing users may discontinue use of the products and services before the effective date of the updates if they do not agree with the revised terms.

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