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General Terms & Conditions

These General Terms & Conditions govern your access to and use of Bitfortune products and services, including casino games, sports betting, promotions, and related features. By creating an account, using the services, or placing any wager, you confirm that you have read, understood, and accepted these Terms. If you do not agree, you must not use the services.

Eligibility and Responsible Use

You must be of legal gambling age in your jurisdiction and at least eighteen years old, or higher where local law requires. You are responsible for ensuring that online gambling is permitted in your location. Bitfortune may restrict or refuse access to users in certain countries or regions. Attempts to bypass geographic restrictions or provide false location information may result in account suspension and cancellation of bonuses or wagers.

Gambling must be treated strictly as entertainment. You are responsible for managing your play and using responsible gaming tools where available.

Account Registration and Security

To access real-money features, you must register an account and provide accurate, complete, and up-to-date information. Unless explicitly permitted, only one account per individual is allowed. Each account is personal and non-transferable.

You are responsible for keeping login credentials secure. All activity conducted through your account is treated as authorized by you. If you suspect unauthorized access, you must contact support immediately. Bitfortune may temporarily restrict access to protect account security.

Verification, Compliance, and AML

Bitfortune may request verification of identity, age, and payment ownership at any time, including prior to processing withdrawals. This may involve submitting documents and confirming control of payment methods or cryptocurrency wallets where applicable.

Failure to complete verification or provide requested information may result in restricted services, delayed withdrawals, or account closure in accordance with applicable law and internal compliance obligations.

Deposits, Wagers, and Withdrawals

All deposits, wagers, and withdrawals are subject to acceptance and internal security checks. Minimum and maximum limits may apply depending on payment method, currency, and account status.

You may use only payment methods or wallets that you own or are authorized to use. Where cryptocurrency is supported, you acknowledge that blockchain confirmations, network fees, and market volatility may affect processing times and credited amounts.

Withdrawals may be delayed for verification, security, or compliance reviews. Bitfortune reserves the right to decline, reverse, or restrict transactions where fraud, chargeback risk, or prohibited activity is reasonably suspected.

Bonuses and Promotions

Bonuses, free spins, and promotional offers are subject to specific rules that may include wagering requirements, game contribution rates, time limits, maximum bet limits, and other conditions. Promotion rules are provided within the offer details and form an integral part of these Terms.

Promotion abuse, including multi-accounting, coordinated play, or bonus-hunting strategies designed to gain an unfair advantage, may result in bonus cancellation, removal of related winnings, and account restrictions.

Game Rules and Sports Betting Rules

Casino games may have individual rules and paytables. Where there is any conflict between these Terms and game-specific rules, the game rules apply for that title.

Sports betting is governed by the Sports Rules, which define bet types, settlement principles, live betting conditions, and handling of postponed or abandoned events. The Sports Rules form part of these Terms.

Fair Play, Prohibited Conduct, and Software Use

You must not use any method that provides an unfair advantage, including bots, scripts, automation, exploits, or collusion with other users. You must not interfere with the operation, security, or integrity of the services.

Bitfortune may investigate suspicious activity. Where prohibited conduct is reasonably suspected, Bitfortune may void bets, remove winnings, restrict accounts, or close accounts in line with legal and regulatory obligations.

Errors and Malfunctions

If a system error, game malfunction, incorrect odds, or mispriced market occurs, Bitfortune reserves the right to correct settlement, declare affected bets void, or adjust balances to reflect a fair and intended outcome. Bets or winnings resulting from clear technical errors may be cancelled.

Intellectual Property

All website content, branding, software, and game-related materials are protected by intellectual property laws. These materials must not be copied, modified, distributed, or used without prior authorization.

Limitation of Liability

To the extent permitted by law, Bitfortune is not liable for indirect or consequential losses, including loss of profit, business interruption, or data-related issues arising from use of the services. Nothing in these Terms limits liability where such limitation is prohibited by law.

Changes to the Services and Terms

Bitfortune may update these Terms, services, products, or policies to reflect operational, legal, or security requirements. Where required, notice may be provided through the website or account communication channels. Continued use of the services after changes take effect confirms acceptance of the updated Terms.

Account Suspension and Closure

Bitfortune may suspend, restrict, or close accounts due to suspected fraud, breach of these Terms, regulatory compliance requirements, or security concerns. Where lawful and appropriate, remaining balances will be handled following required checks and verification.

Complaints and Disputes

If you believe a bet or game round has been settled incorrectly, you must contact support with relevant details. Reviews are conducted based on these Terms, applicable game rules, and official sports results. If a dispute cannot be resolved informally, it may be handled under the applicable legal framework and internal dispute procedures.

Contact

For questions related to these Terms, account security, payments, verification, or responsible gaming tools, you may contact Bitfortune support through the official channels available within the services.

BitFortune Group Ltd, registration number 000048586, is registered at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize (the “Company”). The Company operates under a license issued in the State of Anjouan pursuant to the Computer Gaming Licensing Act 007 of 2005.

The RGA and GT&C include essential terms, conditions, and limitations designed to protect both users and third parties. Before participating in any games, users must carefully review the RGA and GT&C and monitor them periodically for updates. By accessing the platform, creating an account, or using the gaming services, you confirm that you have read, understood, and agreed to be legally bound by the RGA and GT&C.

The official and legally binding version of the RGA and GT&C is published in English and prevails over any translated versions. Any amendments or updates will replace prior versions and will take effect two weeks after publication on the website. Users are responsible for reviewing the terms regularly. Continued use of the services after updated terms become effective constitutes acceptance of those changes. Existing users may discontinue use of the products and services before the effective date of the updates if they do not agree with the revised terms.

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